- The minimum distance rules must also be observed at the buffet. Children up to 12 years are unfortunately not allowed to serve themselves at the buffet. Please disinfect your hands before using the buffet.
- We ask for your understanding that sick children are not allowed to play in our kids’ club. If you or your children are ill, please contact our reception team so that we can help you.
Relaxed vacation
Special times - special measures
We care about the health and safety of our guests. Various protective measures guarantee a relaxing holiday - despite Corona. However, we do not lose sight of the hospitality and warmth and we guarantee you as before: More nature. More heart. More pleasure.
We will continuously adapt our measures to the offical requirements. You can be assured that we will not only base our measures on what is officially necessary but will do everything we can to ensure you can enjoy a safe and protected holiday.
Modified cancellation policy
Due to the current situation we have adjusted our cancellation policies so you can plan your holidays at the familotel Gorfion without worries. Valid for stays until April 4, 2021.Up to 28 days before arrival you can postpone or cancel your stay free of charge without giving a reason. Thereafter, the general cancellation conditions according to our terms and conditions apply.
Up to 3 days before arrival you can postpone or cancel your stay free of charge:
- if there is a travel warning or a government quarantine order for returning travellers.
- if you or a fellow traveller is Covid-19 positive. The test result must be submitted to us with binding effect.
- if you or a fellow traveller must be quarantined. The corresponding order must be submitted to us with binding effect.
General terms and conditions
Link to Travel insurance
Our safety measures
Everything at a glance
General
- Protection concepts for the different areas in the hotel have been developed
- Ongoing control, cleaning and disinfection of surfaces, especially of neuralgic areas.
- Sensitization and training of all employees
- Mouth and nose protection is mandatory in all public areas. You can purchase masks, multifunctional wipes (with BAG-compliant filters) and small disinfection bottles in our hotel shop.
- The minimum distances are kept
- Large number of disinfectant dispensers
- Daily room disinfection through cold fogging in public areas.
- We clean and disinfect our rental items (prams, etc.) after each return
- Choose from over 500 newspapers and magazines on the Sharemagazines app
- Training of a person to become a risk manager - microbiological contamination
Rooms
- The rooms are disinfected by cold fogging after each departure.
Spa
- Only a certain number of people are allowed in the swimming pool and sauna area. Please pay attention to the signs.
Restaurant/Buffet/Bar
- The specified maximum number of people per table is observed
- Hand disinfection before using the buffet
- Children up to 12 years of age are not allowed to help themselves at the buffet. Our employees support you.
- During the high season, the fireplace bar is exclusively available to our hotel guests.
Child care
- Child care by age group: We will have different rooms available, but we will move outdoors whenever possible.
- Daily room disinfection and disinfection of toys through cold fogging
- Parents are allowed to enter the children's club with mouth and nose protection and prior hand disinfection. Please also note the maximum number here.
- We ask for your understanding that sick children are not allowed to play in our Happy club. If you or your children are ill, please contact our reception team so that we can help you.
Malbun
- Important information on the general safety measures in Malbun can be found here.
For a carefree time
With the variety of new measures that we implement with full responsibility, personal responsibility and common sense are also required. We therefore ask you, dear guests, to comply with the regulations and in particular with the minimum distance of 1.5 meters. Together, we will do it.
We look forward to you placing your trust in us even in these turbulent times. Follow us on Facebook and Instagram so you are always up to date. If you have any questions, do not hesitate to contact us, we will be happy to answer them!