Relaxed vacation
Special times - special measures
We care about the health and safety of our guests. Various protective measures guarantee a relaxing holiday - despite Corona. However, we do not lose sight of the hospitality and warmth and we guarantee you as before: More nature. More heart. More pleasure.
We will continuously adapt our measures to the offical requirements. You can be assured that we will not only base our measures on what is officially necessary but will do everything we can to ensure you can enjoy a safe and protected holiday.
Flexible cancellation policy
Due to the current situation we have adjusted our cancellation policy so you can plan your holidays at the familotel Gorfion without worries. Valid for stays in the whole summer season until November 6, 2022.Up to 28 days before arrival you can postpone or cancel your stay free of charge without giving a reason. Thereafter, the general cancellation conditions according to our terms and conditions apply.
Up to 2 days before arrival you can postpone or cancel your stay free of charge:
- if the country of residence orders a travel warning or quarantine order for those returning from Liechtenstein on or after the 28th day before arrival. If the travel warning or quarantine order was issued before the 28th day before arrival, the right of cancellation in accordance with the above paragraph applies. This extraordinary right of cancellation does not apply if the Gorfion actively informs about the travel warning or quarantine order by direct contact (by e-mail or in writing) and the trip is not postponed or cancelled within 3 days from receipt of the information despite the information.
- if you or a fellow traveller is Covid-19 positive. The test result must be submitted to us with binding effect.
- if you or a fellow traveller must be quarantined. The corresponding order must be submitted to us with binding effect.
General terms and conditions
Link to Travel insurance
Our safety measures
Everything at a glance
General
- The 2G rule applies in Liechtenstein from Saturday, 18.12.2021. This means that we are only allowed to receive guests in the hotel who are either recovered or vaccinated. → Read more
- Terrace: on the outdoor terrace applies 3-G (recoverd, vaccinated or tested) and the minimum distance
- Masks are mandatory from the age of 6. Masks, multifunctional cloths (with BAG-compliant filters) and small disinfection bottles can be purchased from us in the hotel shop.
- Conscientious hand hygiene
- Ongoing control, cleaning and disinfection of surfaces, especially of neuralgic areas.
- Sensitization and training of all employees
- Large number of disinfectant dispensers
- Daily room disinfection through cold fogging in public areas.
- We clean and disinfect our rental items (prams, etc.) after each return
- Choose from over 500 newspapers and magazines on our hotel app
- Training of a person to become a risk manager - microbiological contamination
Spa
- The minimum distance of 1.5 meters must be kept. Outside the water, masks are mandatory.
- Masks are mandatory for massages.
Restaurant/Buffet/Bar
- Children under the age of 6 are not allowed at the buffet
- Hand disinfection and mask obligation (from Saturday, 28.8.) when using the buffet
- During the high season (depending on the occupancy), the fireplace bar is exclusively available to our hotel guests.
Child care
- We will move outdoors as often as possible.
- Daily room disinfection and disinfection of toys through cold fogging
- Parents are allowed to enter the aneroom of the kids club with mouth and nose protection and prior hand disinfection.
- We ask for your understanding that sick children are not allowed to play in our Happy club. If you or your children are ill, please contact our reception team by phone so that we can help you.
Malbun
- Important information on the general safety measures in Malbun (entry to the country, public transportation etc.) can be found here.
For a carefree time
With the variety of new measures that we implement with full responsibility, personal responsibility and common sense are also required. We therefore ask you, dear guests, to comply with the regulations and in particular with the minimum distance of 1.5 meters. Together, we will do it.
We look forward to you placing your trust in us even in these turbulent times. Follow us on Facebook and Instagram so you are always up to date. If you have any questions, do not hesitate to contact us, we will be happy to answer them!